The Asia Pacific Network presence in Manila, Philippines allows us to provide a unique service to our Platinum MCS customers. In today’s competitive U.S. business market, many companies are utilizing foreign call centers to do the simple tasks that are necessary for a business to provide a higher level of customer service.
When Asia Pacific Network developed the Platinum Desktop Companion, a remote “live operator” answering feature was created. Our remote receptionist can answer your telephone on the second ring and then call or IM you for instructions, anytime of the day or night, and to any phone or person for the necessary support. With a click of the “mouse,” you can take the call, or have your live receptionist; take a message, send the call to voicemail or transfer to another extension.
Manila is the number one English speaking location for US Call Centers. We provide you with as many people as you need, specially trained with all your product information, real time reports and all conversations recorded.
With Real Call Management - there are no sick days, hiring and training new personnel is a three day process not weeks. The productivity in an eight hour day is three times that of a US worker.
Our seasoned Manila staff can set appointments and generate more leads for your business than any “list” company can provide. These are actual people calling to generate an interest in your company’s specific products and/or services.
No more advertisement costs, no inbound calls, no setting interviews where the candidate does not show up or is not the right fit. With Platinum Real Call there are NO Sick days, saving time and money.
Our Team of Reception, Customer Service, Appointment Setting and Lead Generation Staff will do everything that you would have them do if you were monitoring them yourself. All calls are recorded and can be reviewed at any time. There are no positions that “call in sick”, no bad weather days, no payroll, taxes, vacations, benefits or other headaches associated with employees.
Studies show the average US worker performs 5.5 hours of work per day. With “Platinum Real Call Management” you get a full eight hours of work. At $12 an hour, that equates to more than $16.00 per hour in actual production. Platinum Real Call will give you a lower actual rate and 30% more production. Clean up your databases, create new databases, prospect, or answer the telephone.
Platinum MCS is all about providing US businesses with Managed Communication Services. We found that our business customers not only needed their phones answered but they need Proactive Customer service calls for reorders, new business and referrals.
With Platinum MCS we provide the lowest VOIP calling service and by answering the telephone on the second ring we can lower the customer wait time, resulting in a lower 800 telecom bill. By routing calls over the APNUSA Network we save our business customers millions of dollars every month.
Platinum Real Call Management is just another way APNUSA is working to help your business grow into America’s technology driven culture.
In order to insure a successful campaign, the “Real Call” Program requires a certain amount of training depending upon the scope of the Program and the number of agents required. Training time is a component of the Integration/Training/Set Up fee that is determined by a Sales Manager and must be approved before the Service Agreement will be processed.